University
of Rome III - Degree in Languages & International
Communication - Convener: Patrick Boylan - Year
2008-09
- III/2
COURSE: English
III for
English minors , curriculum OCI
and
LL
Group:
A B C
D E F
G H I
J <Circle
a letter
TASK
N° _4_
Due date: 20/05/09
Evaluation
Sheet
THIS
PAGE:
REPORT BY LEADER 4 OF THIS GROUP. NEXT
PAGE:
EVALUATION BY LEADER 4 OF THE OTHER GROUP
LEADER
4 of this GROUP: Indicate
each students' contribution (if any); leave blank if none.
STUDENTS
WHO MADE NO CONTRIBUTION RECEIVE NO CREDIT.
Contributions:
1. Making call; 2. Preparing PC,
3. Researching interlocutor; 4. Developing strategy; 5. Simulating
call.
These descriptions are purely indicative; a student could
have contributed in other ways or by combining contributions.
1.
___________________________ During
the phone call(s), the student was [
]present [ ]not present.
Contribution
before and/or during
the call: ____________________________________________________
2.
___________________________ During
the phone call(s), the student was [
]present [ ]not present.
Contribution
before and/or during
the call: ____________________________________________________
3.
___________________________ During
the phone call(s), the student was [
]present [ ]not present.
Contribution
before and/or during
the call: ____________________________________________________
4.
___________________________ During
the phone call(s), the student was [
]present [ ]not present.
Contribution
before and/or during
the call: ____________________________________________________
5.
___________________________ During
the phone call(s), the student was [
]present [ ]not present.
Contribution
before and/or during
the call: ____________________________________________________
6.
___________________________ During
the phone call(s), the student was [
]present [ ]not present.
Contribution
before and/or during
the call: ____________________________________________________
Group
Leader's signature________________________________
NEXT PAGE: THE EVALUATION BY LEADER 4 OF THE OTHER GROUP
LEADER 4 of the other GROUP (evaluator)
I listened to the recording of the phone call(s) and read the instructions below. My evaluation is: MARK [ ]
My
reasons are:
________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
Evaluator's signature________________________________
MARKS
30 = The caller obtained compliance. Note: It is not enough to obtain compliance by good luck. The caller must have established empathy* and used some negotiation skill or technique learned in the course**,
28
= The caller established empathy* and
used
a negotiation skill or technique learned in the course**
26 -
The caller established empathy*
24 - The caller used a
negotiation skill or technique learned in the course**
22 –
The caller spoke coherently and maintained contact, but without
empathy* and without using any particular technique**.
20 –
The caller was inconclusive and not very coherent or the Agent
interrupted her/him and hung up.
*Empathy
is, technically, “the experience of another's consciousness”
(Edith Stein); in practice, it is speaking and acting as
if the
other person's world was your world. Thus, in the case of the phone
call to Australia, it is giving the impression to the Aussie, through
what you say and how you say it, that his world is your world.
Note:
The idea of “empathy” is close to the idea of “entente”
(as
used in “Accommodation Theory Revisited”).
Entente is
reciprocal understanding plus affinity and warmth; it is the state of
minds
in cordial agreement.
Obviously,
if two people have empathy for each other, they will attain a state
of entente more easily.
But
you
can have empathy without reaching a state of entente (you can
continue to disagree);
and you can have entente without an
empathetic relationship (two adversaries who do not understand each
other at all, can nonetheless reach a friendly accord on an issue –
diplomats call this a modus
vivendi).
If
the caller obtains compliance (Mark: 30), s/he has certainly created
entente with the Aussie (and empathy).
But if the caller does not
obtain compliance, s/he may nonetheless have established empathy
(Mark: 26/28).
You hear empathy in the voice: both caller and
Aussie talk like friends; they “have a feeling” for each
other.
°° negotiation skill or technique learned in the course. These refer to one of the principles explained in “Four Pages” or “Negotiator Pro”. When you wrote your dialog, it was suggested to “tag” your dialog with these principles so that the person correcting your paper will realize that you were using them.